To supplement our repair capabilities, we added ancillary services to offer a total service solution. These services include:

Phone Support

Troubleshooting the problem prior to taking action reduces unnecessary on-site service calls. If the problem can not be resolved over the phone, the failed component can more easily be identified increasing the likelihood of first time resolution. For some components, store personnel can self install with the help of our support staff, further reducing the need for on-site service.

On-site Service

If the request can not be resolved over the phone and on-site service or installation is needed, we have a nationwide network of field technicians. They can also be a helpful resource in removing and re-installing equipment from closed locations.

Administrative Support

Each customer is assigned a point person to oversee activity. Service requests can be received from your personnel and action taken based on specific guidelines. Periodic reports are generated so your department is aware of the activities without having to be involved, freeing up your internal staff.

Advanced Replacement

Inventory can be maintained in our warehouse and shipped to the location for replacement. Once replaced, the failed unit is returned and evaluated for repair. If repaired the unit is placed back into your inventory for future use so future requests can be immediately addressed.

CONTACT:

General Info
Sales

816.878.6700 (tel)
816.878.6701 (fax)

4201 NE Port Dr.
Lee’s Summit, MO
64064

©2005 Short Circuit Electronics, Inc.